Troubleshooting

• Check that the email address you are using is registered.
• Try the "Forgot password" link.
• If you use SSO sign-in, make sure you have the correct permissions.

• Let an upload or save finish. Keep a copy of important unsaved text before refreshing.
• If the page does not recover, reload and confirm you are in the correct organization.
• Tell support the visible error, time, browser, and post link when relevant. Do not send passwords, API keys, or login cookies.

If company website prefilling fails:

• Your site did not respond in time (timeout) — try again.
• Your site requires sign-in — skip autofill and fill the details manually.
• Session issue — refresh the page and try again.
• Connection issue — check your internet connection.

You can always skip autofill and complete the details manually. Read more on the guided setup page.

If analytics data is missing or not updating:

• Check the organization, date range, and the metric’s channel.
• Review analytics permissions and synchronization status. Publishing readiness alone does not guarantee every metric.
• Channels expose different metrics and some data arrives later. An unavailable metric is not a zero result.
• See the analytics guide for channel-specific limits and contact support if data stops updating.

Read more on the Analytics page.

If your posts do not publish:

• Check that the destination channel is publish-ready on /dashboard/social.
• Make sure Meta, LinkedIn, Google, YouTube, or TikTok permissions are still valid.
• Check that the post or video has the required fields and media for that channel.
• Reconnect the provider if needed.

Read more on the channel readiness guide.

If you run into issues in Media Studio:

• Image upload fails — check the file format and file size.
• AI generation does not work — wait a moment and try again.
• The image does not appear in the post — check that it has been uploaded to Media Studio.
• Browsing feels slow — use search and filters to narrow results.

Read more on the Media Studio page.

Check these before creating another draft:

• Open Carousel on the existing post card. You do not need a new card to edit it.
• Open Text settings or Logo settings. Drag the image to crop only when it overflows the frame.
• The gallery option under Change image shows images already in Gunvald; From device opens your own files.
• Let generation or upload finish. If it fails, read the error before retrying.
• Save finishes and stores the images, closes the editor, and updates the same post card. Close alone does not finish new slide images.
• If an error repeats or the card stays unchanged after a successful save, send support the post link, time, and error message.

See also the carousel guide.