Troubleshooting

• Check that the email address you are using is registered.
• Try the "Forgot password" link.
• If you use SSO sign-in, make sure you have the correct permissions.

• Refresh the page and sign in again.
• Clear your browser cache and cookies.
• If the issue continues, contact support and include logs if available.

If Welcome Stepper V2 autofill fails:

• Your site did not respond in time (timeout) — try again.
• Your site requires sign-in — skip autofill and fill the details manually.
• Session issue — refresh the page and try again.
• Connection issue — check your internet connection.

You can always skip autofill and complete the details manually. Read more on the Onboarding V2 page.

If analytics data is missing or not updating:

• Make sure your Facebook and Instagram accounts are connected.
• Check that your page has at least 100 followers (a Meta requirement).
• Wait a moment — data sync runs automatically.
• Refresh the page and check again.

Read more on the Analytics page.

If your posts do not publish:

• Check that the destination channel is publish-ready on /dashboard/social.
• Make sure Meta, LinkedIn, Google, YouTube, or TikTok permissions are still valid.
• Check that the post or video has the required fields and media for that channel.
• Reconnect the provider if needed.

Read more on the channel readiness guide.

If you run into issues in Media Studio:

• Image upload fails — check the file format and file size.
• AI generation does not work — wait a moment and try again.
• The image does not appear in the post — check that it has been uploaded to Media Studio.
• Browsing feels slow — use search and filters to narrow results.

Read more on the Media Studio page.