Subscription and billing details
Subscription details
The Dashboard Billing page shows your current plan, prices, billing cycle, trial end and organization limits. Check the current terms shown there before subscribing or making a change.
Changing the payment method
Open the Stripe portal from Billing to update your card or payment method. If your billing is handled under a separate agreement without the portal, contact Gunvald support.
Invoices and receipts
Downloading invoices
Stripe invoices are available in Billing history or the Stripe portal, where you can open the invoice and its available PDF copy. Separately invoiced agreements use the agreed billing channel; contact support if needed.
Security
Stripe processes card payments. Gunvald does not store full card numbers or security codes, but handles customer, invoice and payment-status information needed to manage your subscription and billing.
Stripe follows the PCI-DSS security standard. Payment method management happens in Stripe's secure portal.
Managing the subscription
Trial period
A standard subscription offers a 14-day trial. Check the checkout for availability, the end date and subsequent price; promotional and separately agreed terms can differ. A Stripe subscription continues as paid after the trial unless cancelled under the applicable terms.
Subscription issues
- If a payment fails, Stripe retries the charge multiple times.
- Update the payment method quickly to avoid service interruptions.
- If needed, contact support for billing help.
Frequently asked questions
Where can I see my billing history?
Your billing history is available at the bottom of the Billing page in the "Invoices" section.
Can I switch between monthly and yearly billing?
Billing shows the changes available for your subscription, such as upgrading to annual billing. Check the price and billing-cycle preview before confirming. Contact support if the change you need is not offered.
How do I cancel the subscription?
Use Cancel subscription in Billing and confirm, or use a cancellation option offered by the Stripe portal. Check the displayed end date. Separately invoiced agreements are handled through support; cancelling a subscription is different from requesting personal-data deletion.
Need billing support? Contact support directly.
Contact billing support