Data deletion

1. In Gunvald, open Profile → Privacy (/dashboard/profile) and use the account or organization deletion action. You may also email support@gunvald.fi.
2. You can request an export of your own data in the same view before deletion. The download link is valid for 48 hours. Link expiry does not automatically delete the export file: the privately stored file may remain longer and is included in personal-account deletion cleanup. You can also ask support to delete the file separately. Exporting shared organisation data requires the appropriate organisation permissions.
3. Personal-account deletion and organisation deletion are separate actions: your request does not automatically delete the organisation's shared posts or other users' data. The organisation deletion action requires organisation-admin permissions. Contact support if an action is unavailable.
4. We verify identity and the scope of the request. Automatic deletion processes profile, media, publication, scheduling and platform-token records for the selected personal account or organisation; it does not cover every category. Verified erasure requests normally have a processing target of 30 days. Deletion or anonymisation of provider, account, identity, campaign, asset, insight, reconciliation, and audit data for the selected Meta, Google Search, YouTube, LinkedIn, TikTok, and OpenAI / ChatGPT Ads channels depends on the user or organisation request scope. Limited data required to investigate a safety-critical uncertain provider outcome may be retained longer. A minimal deletion tombstone and a purge audit containing deleted-row counts may be retained to prevent data resurrection; they contain no OAuth tokens or advertising content. Data exports never include encrypted OAuth tokens or API keys.
5. Accounting, billing, and security logs are retained only for the period required by law or legitimate interest.
6. Your request can include carousel source and slide images, editing metadata, chat and WhatsApp data, assistant memory, and channel analytics. The Profile deletion action alone does not erase all these records: arrange separate erasure of chat and WhatsApp records and user-related organisation memory with support. Routine message cleanup does not replace handling an erasure request; WhatsApp phone linking and conversation context may remain longer than messages. Organisation deletion covers its assistant memory and channel analytics, but does not automatically erase chat and WhatsApp records. Retention of shared organisation data and any anonymisation of user identifiers are assessed separately. Deleted data may remain in protected backups until the configured backup window ends.
7. We respond without undue delay, normally within one month. If a legally permitted extension or erasure exception is necessary, we explain the reason and progress. Contact support@gunvald.fi to exercise your rights.

If content or an advertising object has already been created at Meta, Google, LinkedIn, TikTok, YouTube, or OpenAI, deleting it from Gunvald or disconnecting Ads does not automatically pause, delete, or otherwise change it. Confirm the campaign and its remote objects in the provider's own management interface and pause or delete them there when required.

Last updated 25 October 2026